Refrigerator Not Cooling But Freezer Is Fine

This is one of the most common refrigerator calls we get: the freezer is still making ice and staying cold, but the fresh food section is warm. In most cases, this points to something restricting airflow between the freezer and the fridge compartment, rather than a problem with the freezer itself.

The most frequent cause is a blocked or frozen-over evaporator fan, often from a failing defrost system that lets frost build up and jam the fan blades. Dirty condenser coils and a weak compressor start relay are the next most common culprits. Trying to fix this yourself usually means guessing at parts — our technicians diagnose the actual cause on the first visit, so you’re only paying for the part that’s actually broken.